Terms and Conditions of Finchley Dog Walker

Table of contents

These Terms and Conditions outline the agreement between you (the “Client”) and Finchley Dog Walker, operated by Derek “Del” Chambers as a sole trader. By booking our services, you confirm that you have read, understood, and agreed to these terms.

General Terms

  1. Bookings and Payments
    • All bookings must be confirmed in writing via email, WhatsApp, or text.
    • Unless otherwise agreed, payment is due in advance or on the day of service. Accepted payment methods include bank transfer or cash.
    • Cancellations require a minimum of 48 hours’ notice. Late cancellations will incur a charge of 50% of the service fee.
  2. Keys and Security
    • The Client must provide a working set of keys or alternative access arrangements to enable service delivery.
    • All keys will be securely stored and labelled without your address being identified.
    • Finchley Dog Walker will not be held responsible for damages or losses resulting from third-party access to the property unless due to our proven negligence.
  3. Animal Welfare
    • The welfare and safety of your pet are our highest priority.
    • The Client must disclose any known behavioural issues, allergies, or medical conditions affecting the pet.
    • All pets must be up-to-date with vaccinations and flea and worm treatments.
    • Finchley Dog Walker will attempt to contact the Client or their nominated emergency contact in an emergency. If unreachable, we will seek veterinary care at the Client’s expense.
  4. Client Responsibilities
    • The Client must provide all necessary equipment for their pet, including but not limited to leads, harnesses, collars, bowls, and medication.
    • The Client agrees to indemnify Finchley Dog Walker against any injury, loss, or damage caused by their pet during the service.

Solo Dog Walking Services Only

  1. Solo Walks Policy
    • Finchley Dog Walker exclusively offers solo dog walks to ensure personalized care and attention for each dog. We do not conduct group walks under any circumstances.
    • As discussed during the initial consultation, dogs will be walked individually, adhering to their specific needs and preferences.
    • Lead Policy
      • Dogs must always remain on a lead unless the Client provides prior written consent for off-lead exercise.
      • Off-lead exercise is conducted at the Client’s risk. Finchley Dog Walker accepts no liability for loss or injury during off-lead activities unless due to proven negligence.

Pet Sitting and House Sitting

  1. Pet Sitting Services
    • Pet sitting services are conducted in the Client’s home, including feeding, exercise, and other routine care as agreed upon.
    • An initial consultation is mandatory to discuss the pet’s routine, security arrangements, and emergency contacts.
    • Clients must provide sufficient food, medication, and other essentials for the duration of the service.
  2. House Sitting Services
    • House-sitting services include basic home care such as mail collection, plant watering, and maintaining a lived-in appearance.
    • Finchley Dog Walker may leave the property for up to three hours per day to fulfil other work commitments unless agreed otherwise in writing. Additional charges may apply if full-time care is required.

Insurance and Liability

  1. Insurance
    • Finchley Dog Walker is fully insured for public liability, key loss, and professional pet care.via Protectivity
    • The insurance does not cover pre-existing conditions, accidents during off-lead exercise (unless due to proven negligence), or damages caused by third parties.
  2. Limitations of Liability
    • Finchley Dog Walker is not responsible for the following:
      • Injury, loss, or damage caused by faulty equipment provided by the Client.
      • Injuries or damages caused by other animals or third parties during a walk.
      • Pre-existing health issues or conditions not disclosed by the Client.

Cancellations and Termination

  1. Cancellation Policy
    • Cancellations for dog walking must be made with at least 48 hours’ notice. Late cancellations will incur a charge of 50% of the booked service fee.
    • Pet sitting cancellations made less than seven days before the booking start date will incur a 50% charge of the total service fee.
  2. Termination of Services
    • Either party may terminate the agreement with reasonable notice.
    • Refunds for pre-paid services will be issued on a pro-rata basis, less any applicable charges.

Privacy and Data Protection

  1. Client Information
    • All personal information provided to Finchley Dog Walker will be stored securely and used solely for service delivery.
    • No information will be shared with third parties without the Client’s explicit consent, except where required by law.
    • Please see our full Privacy Policy
  2. Keys and Address Details
    • Keys and address details are stored securely and without identifying labels. Finchley Dog Walker will not share access information with third parties.

Additional Policies

  1. Extreme Weather Policy
    • Services may be adapted or rescheduled during extreme weather conditions (e.g., heatwaves, heavy snow, hailstones, storms) to ensure the safety of pets and staff.
  2. Photo and Social Media Policy
    • Photos of pets may be used for social media and marketing purposes unless the Client requests otherwise in writing. See our photo policy for full details
  3. Emergency Contact Policy
    • The Client must provide an emergency contact who can make decisions regarding their pet if the Client cannot be reached.

By booking services with Finchley Dog Walker, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For further information or clarification, please get in touch with Derek “Del” Chambers via our contact page or WhatsApp on 077 07 6 33 44

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